The short answer
Get at least three written, itemised quotes. Check each one specifies the post type and depth, the panel or board specification, gravel boards, removal of the old fence and VAT. Ask about public liability insurance and any guarantee, look at recent work or reviews, and be wary of anyone who wants a large payment up front or pressures you to decide on the spot.
Most fencing contractors are small local businesses, often one or two people with a van. Many do excellent work, but the quality of what you get varies enormously – and the difference often only shows a few winters later, when a cheap fence starts to lean.
Choosing well is mainly about comparing like with like and asking the right questions.
What a good quote includes
If a quote is just a single figure, ask for it to be broken down. It is the only way to compare quotes fairly.
- The length and height of the fence
- Post type, size and how deep they will be set
- Panel or board specification, and gravel boards
- Removal and disposal of the old fence
- Gates, hinges and latches, if needed
- Whether VAT is included, and the payment terms
- An expected start date and how long the job will take
Questions to ask
A good contractor will be happy to answer and will often raise these points before you ask.
- Are you insured for public liability?
- How will you deal with old concrete footings?
- What happens if you hit something unexpected, such as roots or rubble?
- Do you guarantee your work, and for how long?
- Can I see photos of similar jobs or speak to recent customers?
- Who will actually do the work?
Warning signs
A modest deposit for materials is common on bigger jobs, but you should not pay the full amount before the work is done. If you sign a contract at home, you normally have a 14-day cancellation period.
- Cold calling, especially after storms
- Pressure to agree on the spot or “today only” prices
- Requests for full payment up front, or cash only with no paperwork
- No address, no written quote and no insurance
- A price far below the other quotes with no explanation